Rules for making a return and refund

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. The term of 14 days. starts from the date of receipt of the last product.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to NUTRAS through an explicit declaration, which can be sent by registered letter with return receipt or PEC to be requested in the forms of the NUTRACEUTICAL SOLUTIONS website.

The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the model withdrawal form, shown below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(complete and return this form only if you wish to withdraw from the contract)

Registered office: Via della Pace 279 - 62100 - Macerata (MC)

Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract for the sale of the following goods / services (*)

  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only if this form is sent in paper version) - Date

(*) Delete the unused wording.

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods - with a tracked shipment - within 14 days from the day on which he communicated to NUTRAS his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to NUTRAS at the location indicated above.

The direct costs of returning the products are borne by the CUSTOMER. The cost is estimated to be a maximum of about 9.00 euros.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, NUTRAS will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

Returned items will be refunded excluding the original shipping cost.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, NUTRAS may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to NUTRAS.

NUTRAS will reimburse using the same payment method chosen by the CUSTOMER during the purchase.

The user is reminded that the right of withdrawal is excluded in the cases referred to in art. 59 of the Consumer Code and, in particular, with regard to contracts concluded through the Site, relating to the supply (i) of goods made to measure or clearly personalized; (ii) of assets that are likely to deteriorate or expire rapidly; (iii) of sealed goods that cannot be returned for hygienic reasons or related to health protection and are open after delivery (e.g. creams, sunscreen and cosmetic products in general, toothpastes, food supplements and other food products). The supply of a food product is considered open if the package containing it is open. The supply of a drink or toothpaste is considered open if the cap containing the drink or toothpaste is removed. The supply of a cream, sunscreen or any other cosmetic is considered open if the package containing it is open.

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